Shipping policy
Shipping Policy
At QAVRO, we aim to make the delivery process clear, reliable, and easy to follow. This policy explains how we process and deliver your order and how we can assist if an issue occurs.
Shipping Destinations
QAVRO currently ships to customers within the United States.
International shipping is not currently available.
Order Processing
Orders are normally processed within 1 to 3 business days after payment has been successfully confirmed.
Orders are generally not processed on weekends or public holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Estimated Delivery Time
After processing, standard delivery within the United States usually takes approximately 3 to 10 business days.
The total estimated delivery time is normally approximately 4 to 13 business days, including processing.
Delivery times are estimates rather than guarantees. Occasional delays may occur due to carrier operations, product availability, holidays, weather conditions, address issues, or other circumstances outside our reasonable control.
If your order is taking longer than expected, please contact us and we will review the available tracking information and assist where reasonably possible.
Tracking Information
When tracking information becomes available, it will be sent to the email address provided during checkout.
The first tracking update may take 1 to 3 business days to appear after the tracking number has been issued.
Some orders may arrive in separate packages when multiple products are purchased. When this happens, additional tracking information may be provided.
Shipping Costs
Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
From time to time, QAVRO may offer free shipping or other shipping promotions. Any available offer will be displayed on our website or during checkout.
Incorrect or Incomplete Shipping Information
Please review your shipping details carefully before completing your purchase.
Customers are responsible for providing a complete and accurate recipient name, street address, apartment or unit number, postal code, email address, and phone number.
If you notice an error, please contact us immediately at support@qavro.cc. We will do our best to assist before the order is processed or shipped.
Once an order has entered processing or has been shipped, we may no longer be able to update the shipping information.
Orders affected by inaccurate or incomplete information provided during checkout may not be eligible for a refund or free replacement.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, incomplete, missing, or different from what you ordered, please contact us as soon as possible and no later than 7 business days after delivery.
To help us review and resolve the issue quickly, please provide:
- Your order number
- A clear description of the issue
- Clear photos or videos showing the product
- Photos of the packaging and shipping label, when applicable
Once your request has been reviewed and approved, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, partial refund, or full refund.
Delayed or Missing Packages
If your package has not arrived after the estimated delivery period, please contact us at support@qavro.cc.
We will review the tracking information and, when appropriate, contact the carrier or shipping provider to investigate the delivery.
If a package is confirmed as lost or undeliverable, we will review the available options and provide an appropriate resolution.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with members of your household, nearby neighbors, and the shipping carrier.
If the package still cannot be located, please contact us and we will assist with reviewing the available delivery information.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order.
We will do our best to assist, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.
Contact Us
Our support team is here to help with questions about shipping, tracking, or delivery.
QAVRO
Email: support@qavro.cc
